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Course Overview
Government of most countries if not all, make it clear that it intends to put performance measures at the heart of managing its strategy for the provision of services to the country. The Balanced Business Scorecard is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practise for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in the public sector.

Course Objectives
At the end of the course delegates will be able to:
• Describe the structure and typical content of a public sector Balanced Scorecard.
• Build a Balanced Scorecard for a public sector organisation.
• Use a Balanced Scorecard in a management-for-results environment.
• Understand how to use the Balanced Scorecard to align operational activity with strategy.
• Understand the Change Management implications of implementing a Balanced Scorecard.

Course Outline
Balanced scorecard
• Performance measurement.
• Outcomes and performance drivers.
• Structure of a Balanced Scorecard.
• Target setting.
• Performance measures for the four perspectives. Developing a Balanced Scorecard
• The key process steps to develop a Balanced Scorecard.
• A timetable for development and involvement.
• Identifying and rationalising strategic initiatives.
• Assessing and managing risks. Public administration Strategic management Strategic planning Strategy alignment Strategy execution Strategy focused organization Strategy maps