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Course Overview
This course focuses on the different theories behind counselling techniques and their application during the counselling process. You will learn about the key principles and applications of different theoretical approaches to counselling.

Course Objectives
At the end of the course delegates will understand:

•Counselling and other forms of individual help

•Counselling in the work context

•Counselling versus coaching

•Counselling versus sympathy

•Managers as counsellors

•When is counselling appropriate

•What sort of problems come up in counselling

Course Outline


•Counselling placed into the working context

•Recognising signs and when to introduce counselling

•Setting the scene - preparing for the counselling interview

•Controlling the interview

•Active listening and questioning techniques - knowing when to question and when to listen

•Empathy and sensitivity

•Uncovering problems and introducing a framework to support the problem solving process

•Identifying options and solutions including external/internal systems of
support

•Analysis of workplace situations

•Practical sessions to develop personal counselling skills