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Course Overview
This course has been designed to assist delegates to enhance their ability to communicate confidently and professionally without undermining their personal integrity. It will help delegates to recognise the link between communication and their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work.

Course Objectives
At the end of the course delegates will be able to:
• Develop Your Communication Skills
• Define communication and the communication process
• Improve on your personal communication style - self-analysis/skills audit
• Develop Effective Interpersonal Communication
• Enhance you Non-verbal communication and body language - using it to strengthen your position

Course Outline
Effective Communications
• Using your voice to advantage - tone, pace and style
• Your personal presentation - creating the right impression
• Identifying and overcoming barriers to effective communication
Positive and Assertive Communication
• Saying \'yes\' when you should be saying \'no\'
• Expressing your ideas in a direct and effective manner
• Contributing at meetings and gaining cooperation from others
• Using assertive and positive language
Persuasive and Influential Communication
• Expressing your views, ideas and requests with confidence
• Persuasive communication - gaining others\' agreement
• Ensuring your communication is clear, concise and easily understood
• Understanding and developing a more active and effective listening process
• Enhancing your questioning skills
Difficult Situations - Communicating with Confidence
• Creating a positive impression when dealing with senior colleagues
• Communicating difficult or sensitive messages
• Gaining cooperation from others and minimising conflict An Introduction to Negotiation
• Defining your negotiation style
• Inter-team negotiating skills
• Persuasion and assertiveness
• The art of compromise
• Getting agreement
• Setting fall-back positions