Course Overview
Communication is a skill taken largely for granted, yet it is both fundamental and essential for every successful organisation. Research shows that we transmit a large proportion of our communication messages through our non-verbal channels. So what does your body language say to other people? How can you read the gestures and movements made by others? As a result of attending this course and mastering its techniques you will gain a greater understanding of the power of effective communication by strengthening your skills which operate at the psychological and physiological levels.
Course Objectives
At the end of the course delegates will be able to:
• Identify key features of body language /body stance in engaging their audience
• Delineate the key features determining comfort levels in interpersonal distance and various stances
• Direct eye contact versus avoidance
• Full focus versus deflected
• Animation hands & arms
• Hand position, o Clenching o In the lap o Pockets o Open versus closed grip o Palm up, i.e. “give me more info” position
Course Outline
• Identifying various communication styles
• Understanding the basic communication process using Osgood’s model
• Using and reading non-verbal communications
• Enhancing your verbal communications using your voice / tone
• Recognising the relationship between attitude and behaviour
• Developing your influencing abilities • Understanding the power of your emotions
• Establishing how people process information
• Effective questioning techniques
• Listening skills
• Understanding Personality styles
• Developing rapport with everyone
• Using Transactional Analysis to achieve better results
Location: Lagos
Fee:N50,000
Available course dates
13/9/2010 - 17/9/2010-London
22/9/2010 - 23/9/2010-Lagos
8/12/2010 - 12/12/2010-Accra
13/12/2010 - 17/12/2010-London
2 Lansdowne Building
Lansdowne Road
CR9 2ER
Tel: +44208 263 6081
Fax: +44208 263 6100
Email: enquiries@rechmc.com