DateVenuePrice
| Aug 13 2012 - Aug 24 2012 | London | GBP 3,750 |  |
| Nov 12 2012 - Nov 23 2012 | London | GBP 3,750 | |
Duration: 2 weeks
To arrange an alternative date for this course, please select the following: 
Course Overview
The course is designed to help delegates gain a detailed understanding of the demands, motives and problems of the executive secretary and to expand and improve their contribution to the management team while learning the art of pro-activity in the job. This course will take you beyond basic requirements of the average secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.
Course Objectives
- Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing your contribution
- Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback
- Increasing your contribution to the management team through basic group dynamics and team work
- Developing personal management skills; setting objectives; prioritising tasks; understanding time management; delegating successfully; problem solving
- Organising effective systems; travel; informal and formal meetings; minute taking
- Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan
Course Outline
- Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address
- Developing and working as a successful team with your manager, so that you are both more efficient and get more done
- How an effective PA contributes to their managers success through aligned objectives
- Managing office time - yours, your manager's and both together as a team
- Projecting a “Personal PR” image that reflects positively on your boss and department
- A Project Management Toolbox to help you set up and run small but complicated projects
- Handling the additional stress you will expect to encounter as an Executive Secretary
Laptop included.
*Course fee is not inclusive of VAT