DateVenuePrice
| Mar 26 2012 - Mar 31 2012 | London | GBP 1,850 |  |
| Jul 09 2012 - Jul 14 2012 | London | GBP 1,850 | |
Duration: 1 week
To arrange an alternative date for this course, please select the following: 
Course Overview
This course has been designed to assist delegates to enhance their ability to communicate confidently and professionally without undermining their personal integrity. It will help delegates to recognise the link between communication and their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work.
Course Objectives
- Develop Your Communication Skills
- Define communication and the communication process
- Improve on your personal communication style - self-analysis/skills audit
- Develop Effective Interpersonal Communication
- Enhance you Non-verbal communication and body language - using it to strengthen your position
Course Outline
- Effective Communications
- Positive and Assertive Communication
- Persuasive and Influential Communication
- Expressing your views, ideas and requests with confidence
- Persuasive communication - gaining others' agreement
- Ensuring your communication is clear, concise and easily understood
- Understanding and developing a more active and effective listening process
- Enhancing your questioning skills
- Difficult Situations - Communicating with Confidence
- Creating a positive impression when dealing with senior colleagues
- Communicating difficult or sensitive messages
- Gaining cooperation from others and minimising conflict
- An Introduction to Negotiation
- Defining your negotiation style
- Inter-team negotiating skills
- Persuasion and assertiveness
- The art of compromise
- Getting agreement
- Setting fall-back positions
*Course fee is not inclusive of VAT