DateVenuePrice
| Apr 23 2012 - May 04 2012 | London | GBP 3,500 |  |
| Aug 06 2012 - Aug 17 2012 | Dubai | GBP 3,500 | |
Duration: 2 weeks
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Course Overview
Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities - class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.
Course Objectives
- Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
- Describe and conduct methods of conflict analysis
- Recognize the styles, methods and approaches of dealing with conflict
- Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
- Choose appropriate behaviours or change perceptions to prevent or resolve conflict
- Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
- Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
Course Outline
- Understanding Conflict
- Analyzing Conflict
- Responding to Conflict
- Communication in Conflicts
- Conflict Resolution Strategies
- Conflict in Organizations
- Conditions and antecedents of conflict in the organizations
- Employee motivation and expectations
- Interpersonal and organizational factors
- Types of conflicts
- Stages of organizational conflicts
- Manager’s role in managing conflict
- Conflict prevention
*Course fee is not inclusive of VAT