DateVenuePrice
| Mar 12 2012 - Mar 23 2012 | London | GBP 3,300 |  |
| Jul 09 2012 - Jul 20 2012 | London | GBP 3,300 | |
| Sep 17 2012 - Sep 28 2012 | Dubai | GBP 3,300 | |
Duration: 2 weeks
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Course Overview
The Balanced Scorecard is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practise for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in the public sector.
Course Objectives
- Describe the structure and typical content of a public sector Balanced Scorecard
- Build a Balanced Scorecard for a public sector organisation
- Use a Balanced Scorecard in a management-for-results environment
- Understand how to use the Balanced Scorecard to align operational activity with strategy
- Understand the Change Management implications of implementing a Balanced Scorecard
Course Outline
Balanced scorecard
- Performance measurement
- Outcomes and performance drivers
- Structure of a Balanced Scorecard
- Target setting
- Performance measures for the four perspectives
Developing a Balanced Scorecard
- The key process steps to develop a Balanced Scorecard
- A timetable for development and involvement
- Identifying and rationalising strategic initiatives
- Assessing and managing risks
Public administration
Strategic management
Strategic planning
Strategy alignment
Strategy execution
Strategy focused organization
Strategy maps
*Course fee is not inclusive of VAT