DateVenuePrice
| May 21 2012 - May 26 2012 | London | GBP 2,000 |  |
| Oct 22 2012 - Oct 27 2012 | London | GBP 2,000 | |
Duration: 1 week
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Course Overview
Communication is a skill taken largely for granted, yet it is both fundamental and essential for every successful organisation. Research shows that we transmit a large proportion of our communication messages through our non-verbal channels. So what does your body language say to other people? How can you read the gestures and movements made by others? As a result of attending this course and mastering its techniques you will gain a greater understanding of the power of effective communication by strengthening your skills which operate at the psychological and physiological levels.
Course Objectives
- Interact with an individual who displays a specific primary communication style
- Identify the four types of secondary communication style
- Interact with an individual who displays a specific secondary communication style
- Identify the types of nonverbal communication
- Apply guidelines to establish credibility
- Avoid using jargon when building positive relationships
- Provide positive verbal feedback in a business scenario
- List the steps for providing positive feedback
Course Outline
Understanding communication
- Ensuring that our message is put across clearly and effectively
- Understand human communication and the way we learn
- Putting across our message successfully and influencing others
- What makes us individuals - how we process differently
- How people listen
Behavioural skills
- Reading other people's behaviour
- Responding to and influencing other's behaviour
- Building rapport for effective relationships
- Re-positioning our relations through behaviour
Putting it into Practice
- Awareness of how we come across to others
- Monitoring and adapting body language
- Adapting and maximising our voice-use and speech
- Learning powerfully effective talking techniques
*Course fee is not inclusive of VAT